A forwarder moving ocean and air freight across three offices quoted from spreadsheets, booked by email, and answered where-is-my-container calls dozens of times a day. OrbitsHub built one platform for the whole file: quotation, booking, documentation, and live tracking, integrated with carrier schedules and container events through the API standards driven by the Digital Container Shipping Association.
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Freight forwarding case study
A mid-size forwarder now runs quote to delivery in one platform, with customers tracking their own shipments.
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Quote to delivery,
one file.
average quote turnaround
Rate cards, surcharges, and margins live in the system, so a quote that took a spreadsheet afternoon now goes out while the customer is still deciding.
fewer status calls
Customers track their own shipments on a portal fed by live vessel positions and container milestones, so the phone rings for new business.
offices on one system
Files now live in one platform with one numbering scheme, so a shipment handed between offices no longer changes shape in transit.